Roots Enrichment Center

Reviews

• ★ ☆ ☆ ☆ ☆
  We sent our daughter to ROOTS Enrichment Center in Portland, Maine from March 2011-January 2012. Our daughter started at ROOTS when she was 6 months old and we removed her from the center when she was 17 months old. We had numerous issues with ROOTS over the past year; we met with management countless times in an effort to correct these issues. We frequently got promises from management that changes would be made, but we didn't see adequate results. Our issues with ROOTS included: failure to adhere to state approved caregiver to child ratios; extremely high staff turnover rates; lack of timely communication from management; unclean and old toys; unsafe facilities; poor and lack of adequate child supervision. The staff members who cared for our daughter at ROOTS were good, but the lack of leadership, support, and training compromised their ability to create a safe and consistent environment for the children in their care. The issue that prompted the immediate removal of our daughter from ROOTS was that she was found by a ROOTS parent alone on the sidewalk outside of the center. Our 17 month old daughter had left the play yard through an open gate and her caregiver did not notice. ROOTS is an unsafe and poorly run center. The center's poor management, high staff turnover rate, and blatant disregard for the safety of the children in their care should result in them closing their doors permanently.
  By A Google User, February 10, 2018

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